Master Classes

UITPANZ runs a regular series of Master Classes each year that is aimed at promoting knowledge exchange and best practice among members and non-members on topics that contribute to advancing public transport. 

The format for Master Classes typically includes a keynote speaker and a series of presentations from experts from across government, operators and industry. Policy, planning and operational aspects are covered over one day of interactive proceedings. 

See upcoming events here.

Past Master Classes


  • Funding Master Class (Sydney, May 2017)

This session explored securing adequate and sustainable public transport funding.

  • Public Transport Disruption Master Class (Melbourne, December 2016)

This session explored managing change and ensuring service continuity during the rollout of major transport projects.

  • Marketing Master Class (Auckland, June 2016)

Similiar to the Marketing and Branding Master Class, this session explored the same issues but with a focus on examples in the New Zealand context.

  • Revenue Protection Master Class (Melbourne, November 2015)

The Master Class explored best practice and innovation in revenue protection.

  • Marketing and Branding Master Class (Brisbane, May 2015)

The Master Class explored innovation and excellence in developing public transport brands and devising quality marketing campaigns to promote public transport use.

  • Customer Experience Master Class (Auckland, October 2014)

The Master Class explored the same issues as the previous Master Class in Sydney but with a focus on examples from New Zealand on how to plan and deliver transport services that focus on the customer.

  • Customer Experience Master Class (Sydney, June 2014)

The Master Class looked at international and local best practice in the area of the customer experience, with a particular focus on how to plan and deliver transport services that focus on the customer.

  • Special Event Planning Master Class (Gold Coast, November 2013)

The Master Class explored international and local best practice regarding special event planning, with a particular focus on public transport arrangements for large sporting events, such as the staging of the Commonwealth Games on the Gold Coast in 2018.

  • Public Transport Service Scheduling Master Class (Hobart, May 2013)

The Master Class successfully examined the topic of public transport scheduling from the perspectives of government, operators and the supply industry through a facilitated and interactive format.

  • Real Time Information Master Class (Brisbane, September 2012)

The Real Time Information Master Class adopted an innovative format, bringing together speakers and delegates from a range of organisations and jurisdictions to discuss innovations in real time information systems.