Of the thousands of contacts in UITP’s database, less than 10% have expressed an interest in the subjects of human resources and management.
Why is this?
It may be because of the fact that personnel costs account for up to 80% of operational costs, and public transport companies are more likely to see staff principally as a burdensome financial issue. However, the key to performance and productivity lies in the ability of the company to turn this cost factor into a success factor.
It often requires a profound change in culture to transform companies from mere fleet managers to customer-oriented service providers.
In the upcoming issue of PTI magazine, we’ve spoken to a number of public transport companies around the world about their ability to transform themselves into customer-oriented trailblazers by focusing on their staff. We’ve also tackled the subject of turning corporate strategy into real, measureable results, and social dialogue for public transport.
There’s also a report on the WHO’s recent study that links public transport jobs to increased public health, and interviews on the subjects of women in public transport and employer branding.
PTI magazine (http://www.uitp.org/pti) is a quarterly publication featuring stories from the public transport sector as well as UITP member news. The next issue will be out in a few days. Members wishing to take out individual subscriptions and non-members who would like to subscribe to PTI should contact Doriano Angotzi: firstname.lastname@example.org
For more information please contact: email@example.com